At Power Torque®, we respect the privacy of our customers and understand your concerns about how information is collected and used online. This privacy policy outlines how we safeguard your data and ensures transparency in our data practices. Please read on to learn more about how we handle your personal information.
Collection Of Personal Information
When you visit thepowertorque.com, we may collect certain data that could identify you, either alone or in combination with other information. This personally identifiable information includes:
- Contact details such as your name, email address, postal address, and phone number when you create an account, make a purchase, or contact customer service.
- Payment information like your credit/debit card number, CVV code, and billing address when you buy products on our site.
- Product preferences such as your favorite tool types, brands, projects, and interests used to personalize your browsing experience.
- Social media handles if you interact with or mention us on social platforms like Facebook, Twitter, Instagram, etc.
- Device data including your IP address, browser type, operating system, internet service provider and related details about the device you use to access our site.
- Demographics like your age, gender, household income, marital status, and occupation if you voluntarily provide it in surveys.
Use Of Personal Information
The personal data we collect allows us to improve your shopping experience and better serve our relationship. Ways we may use your information include:
- Fulfilling orders for products, replacements, or warranty requests you place on our website or over the phone.
- Marketing communications like email newsletters with special offers, new product announcements, events, and content for tool users. You can opt out anytime.
- Improving site experience such as troubleshooting issues, enhancing navigation, and ensuring site security and performance.
- Handling transactions by processing payments, facilitating refunds, and communicating about your order status.
- Consumer research to get insights from surveys, questionnaires, focus groups, and other forms so we can better understand and serve our customers.
- Targeted advertising by displaying relevant promotions for tools and services based on information like your purchase history and browsing behavior.
- Legal compliance to conform with any required legal reporting, disclosure or record-keeping regulations.
- Communicating with you by phone, email, SMS, or other means to address questions, comments, and requests you direct to us.
Data Sharing
We do not sell or rent your personal information to any third parties for marketing purposes without your consent. The occasions when we may share your data include:
- Service providers who help us operate our site, fulfill orders, process payments, and assist with support, surveys, research, and advertising/marketing initiatives.
- Successor entities if we reorganize or merge with another business entity, to carry on providing you service.
- Law enforcement agencies to comply with any legal subpoena or court order related to investigations by authorities.
- Other legitimate circumstances such as to protect our legal rights or during emergency situations that threaten health/safety.
- With your permission we may share specific personal data with other unaffiliated companies you authorize. This does not include selling or sharing it for any commercial purposes.
Online Security Practices
Protecting your data is our top priority. Some ways we safeguard your personal information include:
- SSL encryption to encrypt sensitive data like payment information transmitted during checkout.
- Firewall and malware protection to secure our servers and systems from unauthorized access or malicious attacks.
- Access controls so only authorized personnel with passwords can access personal data required for their job.
- Tokenization to replace payment card data with unique identification symbols to further secure transactions.
- PCI compliance following set data security standards for the payment card industry when handling credit/debit transactions.
- Secure file disposal to destroy old documents containing personal information by shredding or other methods.
While we strive to protect data, no security measures are 100% failsafe. We cannot guarantee prevention of all cyberattacks or human errors.
Your Data Rights
To provide full transparency around use of your information, you have certain rights including:
- Accessing your personal data by submitting a request to view the exact information we have collected about you.
- Amending any inaccuracies in the personal data we store, ensuring it is up to date and factually correct.
- Withdrawing consent if you previously gave permission but now want to revoke it regarding collection/use of your data.
- Restricting processing of your information, limiting how we apply/handle some or all of your personal data.
- Transferring your personal data to have it exported to a third party service or other organization.
- Right to be forgotten and have your personal data erased completely under certain conditions defined by law.
Contact our Data Protection Officer via email to submit these requests. We aim to respond within 30 days or less as required by law.
Cookies & Tracking
Our website uses first party/session cookies to maintain continuity during site visits. These temporary cookies expire once you close your browser.
We also work with select partners to employ tracking technologies like web beacons and pixels. These help provide aggregated statistics and understand site usage, performance, and effectiveness of promotions.
Your browser can be set to block cookies and you can opt out of interest-based advertising through industry tools like Ghostery. Blocking cookies may impact site functionality and your experience.
External Links
Our site may contain links to third party sites not controlled by us. We cannot speak to how those destinations handle data security or privacy. Please review the policies of any external site before providing personal information.
Children’s Privacy
Our website is not designed for or targeted at individuals under age 18. We do not knowingly collect personal data from children without consent from a parent or legal guardian. If you believe we may have inadvertently gathered information about a minor, please contact us so we can promptly delete it.
Policy Updates
We may occasionally update this privacy policy to comply with changing laws or adapt data handling practices. Any changes will be reflected here immediately, so please check back periodically. Continued use of our website indicates acceptance of the latest privacy policy.
For any request related to your personal information, please consult our Data Protection Officer. Thank you for trusting Power Torque® with your data. We take your privacy seriously and will always strive to protect it.
Contact Our Data Protection Officer
If you have any concerns or questions about our privacy practices, please get in touch with our Data Protection Officer:
Email: [email protected]
Phone: 928-458-9776
